Bali, October 1-7, 2003. The 2nd International Workshop on "Enhancing Training Quality through Customer Service (QCS-2): Caring for Clients Before, During and After Training" is offered as a collaborative learning opportunity for training executives and managers and educational planners and practitioners from higher-educational institutions and universities, as well as from non-degree and in-service training institutions to identify, discuss and master relevant, "State-of-the-Art" principles and methods of customer service in training.

This Workshop Website is the source for the Workshop's rationale, objectives, methods, agenda, participants, resource materials, learning activities, and briefing & news. To find out more about the Workshop, please see the Information Note. The Workshop application form (in a Microsoft Word file format) can be downloaded from this server (61 KB). Click here to download the application form. Make sure you read the application procedure. You can also download QCS-2 brochure in JPEG format (total approx. 1 MB). Click here to download the brochure (1) (2). The Website is updated regularly.