This practical and peer-based learning workshop is intended for training executives/managers and educational planners/practitioners from higher-educational institutions/universities as well as non-degree and in-service training institutions. In this 7-day workshop, participants are expected to participate in structured learning activities during which they will identify and discuss relevant principles and methods of customer service in training. Participants will be involved in a "learning application" practicum to share their proposed strategies and plans for improving customer care and client service activities in their respective training institutions or programs.