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logo 1st International Workshop on Bali, Indonesia - January 9 - 15, 2002
Enhancing Training Quality Through Customer Service (QCS-1):  Caring for Clients Before, During and After Training
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Upon Arrival at Ngurah Rai International Airport

     Disembarkation/Embarkation Form: As a foreign visitor arriving in Indonesia, you are required to fill up your data in forms known as the Customs Declaration Form and the Disembarkation/Embarkation Form (D/E Form). The forms are issued free-of-charge and obtainable from all immigration checkpoints. If you are arriving by air, you can obtain the forms from the airline or on board your flight to Indonesia.

     Immigration Counter: Passports, visas, Customs Declaration Form and the D/E Form are checked here. Upon the grant of immigration clearance, Customs Declaration Form and the D/E Form portion will be retained by the Immigration Officer. The other portion will be returned to you. An endorsement indicating the period that you are allowed to enter and stay in Indonesia is stamped on both portions of the D/E Form as well as on your passport. Please take note of the number of days of stay given in the Visit Pass in order not to overstay. It is a punishable offence to overstay in Indonesia beyond the number of days given. When you leave Indonesia, the D/E Form portion will be retrieved from you. Airport tax levied on departing passengers for international travel is Rp. 100,000 (Rp. = Indonesian Rupiah) while for travel within Indonesia varies from one region to another with an average of Rp. 11,000 for each departure.

     If you encounter problems at the Immigration Counter, the first step to do is showing your QCS-1 Admission Letter to the Immigration Officer. If the problem still cannot be resolved, please call Mr. Gede Widyarta, Chief, Immigration Office, Ngurah Rai Airport, Denpasar, Bali, Indonesia at (081) 855-1748 and/or Mr. Eric Wibisono at (081) 2329-4783 who will help you to settle the problem.

     Baggage Claim: Complimentary trolleys are available close to the Baggage Reclaim Area.

     Customs: Indonesian customs allow entry of a maximum of one liter of alcoholic beverage, 200 cigarettes or 50 cigars or 100 grams of tobacco and a reasonable amount of perfume per adult. Goods obtained from overseas which exceed US$ 250 per person or US$ 1,000 per family are subject to import duty. Cars, photographic equipment, typewriters, video and tape recorders must be declared upon entry, and must be re-exported. TV sets, radios, narcotics, drugs, fire arms, weapons, ammunition, laser guns, explosives, pornography, printed matters in Chinese characters, Chinese medicines, transceivers and cordless telephones are prohibited from entry. Films, pre-recorded video tapes, video laser discs or records must be submitted for censorship by the Film Censor Board. Animal, fish and plant include animals, fish and plant products must have quarantine permits. There is no restriction on import or export of foreign currencies, however, the export or import of Indonesian currency exceeding Rp. 5,000,000 is prohibited. Dangerous items such as knives must be declared to customs. Indonesian has strict drug laws, and it is firmly recommended that illegal drugs of any amount or quantity should not be brought into or out of the country. It is also recommended that the use of illegal drugs be strictly avoided whilst in Indonesia.

     Hotel Transport: After clearing customs, please proceed to the lobby area where you will be met by Ubaya representative who can be identified by a QCS-1 placard. He/she will arrange for your transportation to the hotel. If for some reason, the flight is delayed or the Ubaya representative cannot be located, you are advised to proceed to the taxi counter situated on the right of the International Arrival Hall or on the left of the Domestic Arrival Hall. Taxis at the Ngurah Rai International Airport operate on a voucher system by which fares between the airport and various destinations are fixed. The fare for an air-conditioned taxi from the airport to Radisson Bali Hotel, Sanur is Rp. 35,000 (approximately US$ 3.50). A sign is posted at the taxi counter, listing the suggested price for a taxi journey to most of the islands popular tourist destinations. Look for the sign so you know how much to pay before boarding a taxi (non-metered taxi cabs require a negotiated price). You will be reimbursed by the organizing committee for the transfer-in-charges upon presentation of the coupon.

     Currency and Banking: For foreign participants, it will be useful to have at least Rp. 1,000,000 when you arrive in Indonesia so that you can cover incidental expenses during the weekend. The Indonesian Rupiah (Rp.) is issued in notes from Rp. 100 to Rp. 100,000, and coins from Rp. 25 to Rp. 1,000. The prevailing exchange rate between US dollar and Indonesian Rupiah is US$ 1.00 to Rp. Rp Rp Rp 8,950 (as of May 24, 2002). As key entry/exit points, Ngurah Rai International Airport has several currency exchange facilities. Major credit cards are accepted in cities and large towns.

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