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Intended Beneficiaries
This practical and peer-based learning workshop is intended for training executives/managers and
educational planners/practitioners from higher-educational institutions/universities as well as non-degree
and in-service training institutions. In this 6-day workshop, participants are expected to participate in
structured learning activities during which they will identify and discuss relevant principles and methods of
customer service in training. Participants will be involved in a "learning application" practicum to share
their proposed strategies and plans for improving customer care and client service activities in their
respective training institutions or programs.
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