 |
 |
 |
 |
|
 |
 |
 |
 |
 |
||
 |
 |
 |
 |
 |
 |
Workshop Objectives
- Sensitize and advocate the need to provide client oriented services and learner-centered activities which will enhance the effectiveness of training process and make learning easier.
- Facilitate sharing and peer-based learning among training managers & practitioners based on their experiences and best practices in providing customer service before, during and after training which can improve training quality and increase training institutions' competitive edge.
- Review and discuss the state-of-the-art in quality customer care strategies and personalized client service principles through a variety of structured learner-centered activities.
- Provide participants with practical know-how and skills to apply such methods for improving customer care and client service activities in their own training programs.
