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logo 1st International Workshop on Bali, Indonesia - January 9 - 15, 2002
Enhancing Training Quality Through Customer Service (QCS-1):  Caring for Clients Before, During and After Training
information note Agenda Participants Materials Briefing and News QCS-1 home

Learning Materials

  • Learning Case 1:
    The University of Makati: Customer Service as Education


  • Learning Case 2:
    Enhancing Development Training at the
    Philippine Rural Reconstruction Movement


  • Learning Case 3:
    KULT Program Workshops' Customer Service Approaches & Efforts
(Note: Learning Case materials to be distributed during the workshop sessions.)

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